Pathetic time wasting arrogance

So after calling multi choice to sort out a technical error two days ago , the agent apologises , corrects the error and politely tells me my account balance is a positive R50 ... Strange as I pay per debit order ... Yesterday .. The next day the service is disconnected ... I call in and they cannot explain the miscommunication but pay the outstanding balance ... I do so ... Today the service is still disconnected .. Upon calling in they tell me I did not pay the reconnection fee ... I say I paid the outstanding balance as quoted the day before .. Nope too bad .. Go out and make another payment ... I then query how it is possible to have an outstanding balance when paying per debit order .... The reply .. Your debit order has not been approved by the accounts department ... No communication ... No sms ... No warnings .. Just suspend the account and wait .. This is the arrogance when you have a captive market ... Bring on real competition I say and see how many customers will leave ...