Pathetic Staff

I’ve been waiting since Saturday for a decoder to be fixed by the Mega City branch in Durban and to date NOTHING has been done. I was told that they would come back on Monday (29.01.2018) at 3.30pm which in reality ended up being 6.30pm! And at that time obviously all head offices are closed. Was told they would return on Tuesday (30.01.2018) at 3pm, NO ONE pitched up. No call either to say they won’t be coming in. Came in this morning (31.01.2018) at 10am, took both decoders ( xplora & and HD PVR) said they have to set it up at their premises and will return at 2pm. It’s now going on 4pm and I’m still waiting for them. Tried to even contact their installer, Claudia and she’s supposedly unavailable since Monday! PATHETIC AND FRUSTRATED are not even the right adjectives atm. Im basically paying for a service that I can’t use because of *********** people.

Multichoice needs to step up and follow up on the people they employ.