Pathetic srtvice

I called DSTV to change my plan and get an Internet and Compact for R669 on 24 months price lock, I did everything on the chat , they signed me up and I thought we were good to go only when I had to make first payment on the 20th of June 2025. I then realised that I was not signed up for price lock for R669 and was going to be billed separetly , went to Multichoice in Umhlanga Durban on the 18th of June 2025 and got assistance from Rochelle who confirmed with me that all is good to go they have fixed that error and I will be paying according to what I signed up for. Comes 20th of June 2025 when I needed to pay, still the error balance is not fixed and I chatted to Sbusiso told him the whole story and he said since I went inside Multichoice I should wait for 24hrs everything will be fixed , asked about the reconnection fee that will be charged cos waiting that 24hrs the DSTV will be closed and will charged a reconnection fee, he promised they wont... 5days later my DSTV is not paid and is off and requires a reconnection while waiting for DSRV to fix the error . Pathetic