Pathetic & Slow Service

On the 23rd of March I was approved for the price lock package.I was then told my account WILL ONLY BE DEBITED on the 29th for the amount of R149. Only once the payment reflects then only will the unit be delivered which will be within 5-7 working days. My current package is on my wifes name,which means she will have to cancell that at the end of the month while i still have to wait for the payment to reflect on your side,then wait for the delivery and only then call for the installation to be done which can be anything from waiting another two weeks before everything is connected. Why was the debit order not set up on the 24th or the 26th already?