Pathetic Services DSTV and MULTICHOICE

I am totally and utterly disgusted with the dstv customer services. I have spent hours on the phone with them and no one seems to be ablt to understand my query. I was disconnected on Sunday the 7th July 2019 and was advised that someone had changed my payment date to the 2nd of the month when payment date for the last +/- 10 years have been the same. After numerous calls on Sunday it was reconnected and to my suprise it was disconnected again this morning. From the dstv call center i was referred to multichoice where i was promised that someone will call me back. Its approximately 5 hours and still no feedback. I called dstv again and now they discussing a extra view amount that was added to my account which i do not dispute but have never received any communication regarding this amount. Its a lousy R95.00 that they could have just advised me about from the onset. The account itself even under their menu does not reflect this amount. Should i thumb suck that there was an additional amount to be paid and why disconnect 2 months after the billing? Why can no one in leadership take accountability for their error and call back?