Pathetic services

I called Multichoice DSTV on the 01/09/2015 to upgrade from family viewing to Compact, I was advised by the consultant to pay R319.00. I paid the amount and called on the 03/09/2015. The consultant informed me had to pay R147.00 more to upgrade. He said that the R200.00 was paid towards the family viewing and balance went towards the walker, I advised him that the Walker was cancelled @ the end of July 2015 when we dropped the compact to Easy view and cancelled the walker. He informed me would retrieve calls from end of July and would be sorted by the end of the next day which is today. Today I called spoke to another consultant who was very confused, didn't even know the history. I was then told to wait till Monday 07/09/2015. I was transferred to the manager Thandeka who advised now needs the cell phone number and the date in which we called to cancel. I am very upset. I paid the compact amount and now its been a week, without the service, further each call made to Mulitchoice is almost 45minutes, @ my cost. Thandeka says she will get back to me by the end of the day. I like to see it happen. Poor and pathetic services.