1 reviews | Active since May 2017
Pathetic Services
<p>We are really getting fed-up with DSTV. Every second week we need to phone them EVERYDAY to switch on our DSTV and then have to wait 24hours for it to be reconnected again.... then its works for about 3 hours and disconnect again and i have to phone in AGAIN!!!! It is unacceptable!!!</p> <p> </p> <p>We have to hold the line the whole time and gets transferred to another consultant and every time they have a different excuse, our account is always paid on time but yet it gets disconnect every second week.</p> <p> </p> <p>Could a manager please contact me and resolve this problem ASAP </p>
Dear Johnathan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Johnathan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Johnathan
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have referred your account to our finance team to urgently rectify the billing on the account.
As soon as we have feedback, we will be in touch.
Kind regards
Lebogang
Best regards,
Dear Johnathan
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have referred your account to our finance team to urgently rectify the billing on the account.
As soon as we have feedback, we will be in touch.
Kind regards
Lebogang
Best regards,
Dear Johnathan
As discussed, we have manually adjusted the account and have reversed all the reconnection fee's that were charged.
The account currently reflects a credit of R195.93 and your next payment will be R748.07.
Should you require further assistance, we are here to assist.
Kind regards
Lebogang
Best regards,
Dear Johnathan
As discussed, we have manually adjusted the account and have reversed all the reconnection fee's that were charged.
The account currently reflects a credit of R195.93 and your next payment will be R748.07.
Should you require further assistance, we are here to assist.
Kind regards
Lebogang
Best regards,