Pathetic services

My decoder was paid for in October but it has not been playing since I paid for it I then called dstv to cancel the subscription on the 12th of November 2021 I was told the subscription was was canceled only to receive an sms informing me that they are going to debit my account for the decoder I have canceled a subscription for,

I called them again and I was promised they canceled the debit order for that decoder but they still debited the money on my account.