PATHETIC SERVICES !!!!

My dual view decoder stopped working about a year ago. I went in and had to purchase two new decoders. I went to walk in center in Mondeor, Johannesburg. I was given assurance that the insurance on the old decoder would be cancelled. Last month I was advised by Innocent that it had not been done and that he would attend to it on my behalf and I would receive a credit for the year I was charged. I never gave it another thought. I called in to the self service on the 7th of April 2018 and the message said that an amount of R450-R470.00 was due and payable by the 7th of May 2018. This last week I have been receiving smses saying that i need to pay another R447.57 or my service would be disconnected. I called DSTV and the lady told me that Innocent never made any not regarding the refund. I was to call some or other cluster to get my refund. When I told her about the self-service and balance given. She basically told me I was lying. Says its not on her system. They are quick to disconnect you but when it comes to a refund you must jump through hoops.