Pathetic service,no customer service

My acc was due on the 25 Jan,I made a payment in the evening today(18:00) with a penalty fee even now(23:25) they haven't reconnected my dstv. I was advised to sent proof of payment of which I did so I'm a bit worried why do I have to pay penalty fee if you not going to reconnect same time when you receive the payment surely we have dstv ref no. For a reason .ITS ABOUT TIME YOU IMPROVE YOUR SYSTEM !!! 1.I sent whatsapp just waste of data 2.I sent messages on Facebook waste of data 3.I sent emails waste of data

Please tell me what must I do to watch my t.v