Pathetic service with Multichoice/DSTV where there are no managers

I pay my monthly account by EFT. In August I made a mistake and paid R9994 and not R994. When I realised the mistake, I contacted the call centre. I was advised to send documents. This was done. I then called a month later. I was advised that more documents were needed. I sent those documents. It took three weeks to get them to upload the documents I sent on their system It is now three months and 28 phone calls later. Several promises of call backs. Several promises of payment I have not received a single call from Multichoice or payment. This is the worst company to deal with. There are no managers they are always not available (20 times) I will advise anybody against taking a contract or signing up with Multichoice. complaint reference 518070/109 Enquiry ***6