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chris M

1 reviews | Active since Apr 2018

16 Aug 2019, 20:27

Pathetic service with *********** agents

There way am so lost for words.i have never dealt with such *********** agents,team leaders.

I paid dstv via eft ws advised to send proof of pmt of which i did.I called back to the call centre 1st agent adv i owe 513.i paid via eft afta i sent pop as requested.Same day afta 30 min i call back to find out if pop was rcvd (2nd agent) she made me hold for over 30 min.finally she came back and adv she received the pop my services will be activated.indeed they were .date was the 12th, On the 15th friday morning my services suspended.i made contact to multichoice for almost 120 min explaining what has happened.michelle the agent was clue less where 2 check on system.i requested a team leader..she was worse worse she adv me that she cant find proof of payment.boom she says she found it..she will escalate in an hour time my services will be back.come 6 pm nothing still tv still not activd.I call again spk to an agent whom now is advising me i owe 177..how now because it was never mentioned 2 me.i requested a team leader....same story she said she will escalate as we spk i need 2 go and pay 50..instead i paid 200..service still dololo...my kids are sitting there no tv 2 watch but i paid.instead am being sent frm pillar to post.

calles again.spk to an agent telling me now i owe R300 odd rands...Yey u know what dstv somebody is sleeping on their job that pmt of mine ia still hanging somewhere no allocation as yet.not updated.

i hv sent more than 3 pop to dstv but evrr agent ask u 1 thing.

I have neved rcvd such pathetic service.am also working at client serviced.but multichoice huuu jerrr

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