mM
matseko M

1 reviews | Active since Jun 2016

14 Jun 2016, 20:33

pathetic service,where is my money

<p>I paid multichoice dstv account via cellphone banking on the 14 may2016,on d 20th they suspended my services claiming that I didn't pay,I should toward them a proof of payment which I did,d proof of payment had a reference number that I received from multichoice via SMS,multichoice after receiving the proof of payment claimed that money maybe went back to d back,I should ask my bank to check,I went standbank they called multichoice and confirmed that the money is nt returned to my account,but stil my service was suspended,every week I call for them to activate my account but to date still multichoice can't figure out where is the payment and I m still having a problem of calling them every to reconnect my services,I v been sent to pilar to post for the whole month till today no luck,now they v send me SMS dt I m owing them 700 for what I don't kno,can smobody help m</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jun 2016, 07:49
Official

Good day Mrs Mpheteng

Please provide us with proof of payment as well as a copy of your bank statement for the month of May 2016 to date in order for us to investigate and resolve the query.

Regards

Rupert

mM
matseko M's update15 Jun 2016, 20:34
Reviewer Update

Hi Rupert,

your team is having proof of payment,go to enquiries,mandisa,nkosazana,lesego,I v emailed my statement several times,I can't believe you still want a proof of payment from me,even yesterday I v emailed the statement,how many statements must I send