Pathetic service useless provider no customer care or concern

Pathetic service I was again over debited and I’m on price lock I called in to DSTV and was advised they will escalate my matter this was on the 30 Sep 2019 by Lumna I received no communication from DSTV after that. I called back again on the 7 Oct 2019 and was sent from pillar to post eventually being advised the price lock team cannot be directly contact. All they can do is re-escalate my matter I spoke to Likhona Zulu and ask if the manager can at least call me back to give me feedback the manager name I was given was Lungile Mbatha till date no call back no refund it’s like DSTV just doesn’t care about their clients no wonder they loosing so much business and they will be losing mine as soon as I can cancel this **** I will be doing so I can’t keep being overcharge and having to spend more money to get my own money back and they just don’t care.