Pathetic service, useless call centre agents - all of them

My name is Terrance Magoro, I have been with DSTV for many year and I am a premium subscriber. I have spoken to a Mashudu in Jan 2021 and requested price lock and an additional Explora 3A. The 3A was delivered back in Jan and since then, I have been waiting for installation and delivery of the new Explora. I have contacted the call centre more than 10 times, each time I have to explain the problem from the beginning and all they say is that they are escalating to price lock. No one, absolutely no one has given me feedback and I have now paid for the 3A twice and I am not using it as it cannot work on my current installation. I really do no know what to do anymore, the service from DSTV agents is absolutely pathetic. I have tried everything, emails, twitter, online chat, everything is useless. DSTV must now come and collect its 3A decoder as I don't want their service anymore. My smart card number is ***