PATHETIC SERVICE TO GET SUBSCRIPTION ACTIVATED!!!!!!!!
Buying a dstv decoder is the easiest thing ever but try to get your subscription activated and you will hold for a consultant for over 2 hours like have. First call I held for 20 minutes, second called I held for over 30 minutes, I'm on the third call and I've been holding for exactly 59:32s.
I understand that call volumes may be high but jeeeeez this is ridiculous. I think we need to boycote Multichoice and its services especially looking at all the Hello Peter reviews most being at a rating of 1 star. Pathetic really!!!!!
Sies Multichoice..Rtaher the whole company just fall to ground that to provide such appalling service to what is supposed to be your customers. I really feel this is a violation of my rights as a consumer.
Now after holding for 1 hour 2 min 55 seconds again the call has been cut.
Multichoice DO NOT bother contacting me unless it is to refund my voice bundles spent on your ridiculous service!!!!!!!!!!! OR TO PAY ME BACK THE MONEY I SPENT ON THIS DECODER!!!!!!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
if it was not her system freezing then it was her communication to her manager, my details were taken down three times only to be be told all three times that something or other wasn't going through..
after almost 2 hours now of being on the call for Dstv, Jessica eventually tells me that her manager has advised that i go into a walk in centre to have my account resolved. I'm a first time customer of Dstv and wow i must say the service is really disgusting!!!!!!
2 hours later after refusing to go to a walk in centre because of the national lockdown, Jessica put me back in the queue to hold for a consultant.
What kind of business are you running Multichoice!? its more like you're running a consumer rights violation organisation and oh yes you're doing a great job at violating consumers rights!!
I will never recommend Dstv to anyone EVER!!!!! Save yourself the trouble and the money because its really not worth it!!!
if it was not her system freezing then it was her communication to her manager, my details were taken down three times only to be be told all three times that something or other wasn't going through..
after almost 2 hours now of being on the call for Dstv, Jessica eventually tells me that her manager has advised that i go into a walk in centre to have my account resolved. I'm a first time customer of Dstv and wow i must say the service is really disgusting!!!!!!
2 hours later after refusing to go to a walk in centre because of the national lockdown, Jessica put me back in the queue to hold for a consultant.
What kind of business are you running Multichoice!? its more like you're running a consumer rights violation organisation and oh yes you're doing a great job at violating consumers rights!!
I will never recommend Dstv to anyone EVER!!!!! Save yourself the trouble and the money because its really not worth it!!!