Pathetic Service & Suspicious Billing

I was disconnected yet one of the agents confirmed the payment was made and reversed only after 30days. The other peer was rude and unprofessional. Can someone please bring competition to this company. Training to their call centre agents should be a must. If you are a subscriber kindly note that their billing is suspicious if they can reverse a payment and disconnect you. In the reversal process the money doesn't come back to you. Shocking and need to be investigated! Please employ people who are not rude and take some of the money to train them especially Angela. How about wasting your airtime for 30minutes and still no service rendered? Is this a way of forcing people to have debit orders with you? Wondering what the motive is about.....