PATHETIC SERVICE REGARDING ACCOUNTS

I have my DSTV Explorer for about 3 1/2 months.In that time my connection has been suspended twice a week,every single week. The reason for this is when i make a payment into Multichoice account (account details given by the agents as well as my customer number)is that it goes into the Box office account and then needs to be transferred.Not a single agent or supervisor can assist to sort this out.After calling twice a week for the passed three and a half months and sending emails to various call centre agents, supervisors and logging a call with the Unallocated funds department as well as asking to speak to a Manager no one has been able to assist even though this seems to be a issue on their side. I have even given SINAZO my details to debit my account and maybe this would sort the issue out but NO,even that they have not done and once again i have been disconnected.I find it absolutely astounding at how pathetic their service is. For 1 each time i call i have to speak to a different agent and explain the whole issue repeatedly,2. No one will get back to me to sort it out rather they just disconnect, I have even even left a message for a Manager and no assistance-PATHETIC SERVICE