Pathetic service recieved.... The contact service is the worst, this service should definitely be shut down they definitely do not know anything about customer service

On the 27th Dec i made a payment for my dstv access at Pep store and to my surprise on the 20th Jan my dstv was disconnected, called in on the 21st and the lady from business desk explained that there was some payment errors and there were funds reversed but all is clear she reconnected my decoder again

On the 27th Jan again the decoder was disconnected i had to call in to ask for reconnection they mentioned again a reversal that was done and something about prorata which i honestly don't understand why is this now my problem because im the one being disconnected and there is absolutely no one who informs me abt the system errors im the one who always has to follow up on the same day 27th the lady named Londie reconnected my decorder.

On the 1st Feb a payment was done on the 2nd feb the decorder disconnected again i called the call center i was on a call for 1hour 40 min was also put on hold because no one is able to give clear explanation on what is happening with all these disconnections....Can i be connected if not i will humbly ask that you close/cancel my subscription as i am really not happy with the services that i have been recieving and another thing is i DO NOT have any outstanding on my account i have been paying every month and i will NOT pay any outstanding amount as i have incurred any.

I need this to be resolved Asap.