Pathetic service received

My premium is R658 and dstv is now req R1316 as per agent on messenger advised it is for Jan and Feb. Phoned and Siphesihle adv I am registered for 2 decoders, adv I have 1 plus extraview. I have spent 23 minutes and she advised her manager is in a meeting, they need my smart card number to cancel the 2nd subscription that was not even made by me. I am supposed to pay this amount today and I am NOT paying any arrears. I need this fixed ASAP. I've asked for a call reference number twice and on both times I was placed on hold until I hung up after wasting 23 minutes of my day.