Pathetic service received

I installed my dstv explorer with extra view today. I struggled since 09:30 this morning to get my decoders activated. I made 33 calls to multichoice for assistance, but with no success. Finally a lady helped me to connect my decoders, but when I want to view the extra view, I received an error message. Error messages E16, E107 and E30 are received. I was also informed that my service is suspended. I phoned and spoke to Andile. Andile really tried everything to assist, but I was informed that the supervisor must intervene as Andile did not has access to assist me any further. All of a sudden, I only have a few channels to view on the explorer. The extra view is not viewing at all. Again I phoned and spoke to Thabo. I request that the supervisor call me back as my airtime is exhausted. I am still waiting for Martin Masiela to call back. I am extremely dissatisfied with the service I got from multichoice and cannot believe that there are people in positions who make it their priority to inconvenience other people. What must one do to get your things sorted out. I am NOT making call number 34 to multichoice. Can the senior manager please call me so this can be sorted.