VL
Vinchenslo L
1 reviews | Active since Dec 2020
08 Mar 2023, 12:26
Pathetic service received.
Pathetic service received from an agent at multichoice mondeor branch. The service was so pathetic that she refused to provide me with her name and surname. However I have details that might assist with tracking the representative.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Mar 2023, 12:39Hi Vinchenslo Lamont,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Mar 2023, 12:39
Official
Hi Vinchenslo Lamont,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
VL
Vinchenslo L's updateReviewer Update
09 Mar 2023, 11:23Good day
I would like to bring to your attention what pathetic service one of your agents provides at the mondeor agency branch.On the 08/03/2023, I went in to your service center to do a change of ownership + add extra view to my account. As I was called, approaching the agent, I could already see that this person was not willing to assist me. Her body language alone spoke volumes. When I got to the desk I greeted her and asked her how she was doing (according to myself, she was the 1 to do this first, correct me if I am wrong), and to my surprise I did not get a response from her, at this moment she confirmed my suspicion. I then explained to her why I was there, and again, without hearing me out she already tells me that she cannot help me because of documents I don't have and already she tells me that I brought the wrong decoder (not knowing that I was there on the 07/03/2023 and I was already told about the requirements, which I had). It was at that moment where I asked her very calmly to stop giving me attitude and give me the assistance I deserve. To my surprise, this agent became more irate then I was suppose to be and at the top of her voice she started telling me off and eventually told me to go to another agent because she does not want to assist me. Before I walked away to get assistance from another agent, I kindly requested her name and surname, but she refused to provide me with this details (probably realising what shocking service she was rendering).This left me puzzled and leaves me with so much questions about how multichoice deals, treats and handles their regular customers?After receiving such pathetic service, my ask is as follows:
1) Is this what multichoice stands for and is this the service they strive to provide all their paying customers with?
2) Was the consultant in question provided with the relevant soft skills training?
3) After submitting this compliant, what process will be followed to remedy this situation to make sure that other customers does not receive the same service I received today?
4) Can I get a written report on the process and steps that would be followed by multichoice in writing?
5) A personal apology from the agent who provided such pathetic service to myself in the presence of my 3 year old son.The consultant refused to provide me with her details, however she was working from station 3 and I was in the store at 11:52am. Surely this info would be sufficient to trace the agent in question.Your urgent intervention and feedback in this regard would greatly be appreciated.
Regards
Vinchenslo Lamont
I would like to bring to your attention what pathetic service one of your agents provides at the mondeor agency branch.On the 08/03/2023, I went in to your service center to do a change of ownership + add extra view to my account. As I was called, approaching the agent, I could already see that this person was not willing to assist me. Her body language alone spoke volumes. When I got to the desk I greeted her and asked her how she was doing (according to myself, she was the 1 to do this first, correct me if I am wrong), and to my surprise I did not get a response from her, at this moment she confirmed my suspicion. I then explained to her why I was there, and again, without hearing me out she already tells me that she cannot help me because of documents I don't have and already she tells me that I brought the wrong decoder (not knowing that I was there on the 07/03/2023 and I was already told about the requirements, which I had). It was at that moment where I asked her very calmly to stop giving me attitude and give me the assistance I deserve. To my surprise, this agent became more irate then I was suppose to be and at the top of her voice she started telling me off and eventually told me to go to another agent because she does not want to assist me. Before I walked away to get assistance from another agent, I kindly requested her name and surname, but she refused to provide me with this details (probably realising what shocking service she was rendering).This left me puzzled and leaves me with so much questions about how multichoice deals, treats and handles their regular customers?After receiving such pathetic service, my ask is as follows:
1) Is this what multichoice stands for and is this the service they strive to provide all their paying customers with?
2) Was the consultant in question provided with the relevant soft skills training?
3) After submitting this compliant, what process will be followed to remedy this situation to make sure that other customers does not receive the same service I received today?
4) Can I get a written report on the process and steps that would be followed by multichoice in writing?
5) A personal apology from the agent who provided such pathetic service to myself in the presence of my 3 year old son.The consultant refused to provide me with her details, however she was working from station 3 and I was in the store at 11:52am. Surely this info would be sufficient to trace the agent in question.Your urgent intervention and feedback in this regard would greatly be appreciated.
Regards
Vinchenslo Lamont
VL
Vinchenslo L's update09 Mar 2023, 11:23
Reviewer Update
Good day
I would like to bring to your attention what pathetic service one of your agents provides at the mondeor agency branch.On the 08/03/2023, I went in to your service center to do a change of ownership + add extra view to my account. As I was called, approaching the agent, I could already see that this person was not willing to assist me. Her body language alone spoke volumes. When I got to the desk I greeted her and asked her how she was doing (according to myself, she was the 1 to do this first, correct me if I am wrong), and to my surprise I did not get a response from her, at this moment she confirmed my suspicion. I then explained to her why I was there, and again, without hearing me out she already tells me that she cannot help me because of documents I don't have and already she tells me that I brought the wrong decoder (not knowing that I was there on the 07/03/2023 and I was already told about the requirements, which I had). It was at that moment where I asked her very calmly to stop giving me attitude and give me the assistance I deserve. To my surprise, this agent became more irate then I was suppose to be and at the top of her voice she started telling me off and eventually told me to go to another agent because she does not want to assist me. Before I walked away to get assistance from another agent, I kindly requested her name and surname, but she refused to provide me with this details (probably realising what shocking service she was rendering).This left me puzzled and leaves me with so much questions about how multichoice deals, treats and handles their regular customers?After receiving such pathetic service, my ask is as follows:
1) Is this what multichoice stands for and is this the service they strive to provide all their paying customers with?
2) Was the consultant in question provided with the relevant soft skills training?
3) After submitting this compliant, what process will be followed to remedy this situation to make sure that other customers does not receive the same service I received today?
4) Can I get a written report on the process and steps that would be followed by multichoice in writing?
5) A personal apology from the agent who provided such pathetic service to myself in the presence of my 3 year old son.The consultant refused to provide me with her details, however she was working from station 3 and I was in the store at 11:52am. Surely this info would be sufficient to trace the agent in question.Your urgent intervention and feedback in this regard would greatly be appreciated.
Regards
Vinchenslo Lamont
I would like to bring to your attention what pathetic service one of your agents provides at the mondeor agency branch.On the 08/03/2023, I went in to your service center to do a change of ownership + add extra view to my account. As I was called, approaching the agent, I could already see that this person was not willing to assist me. Her body language alone spoke volumes. When I got to the desk I greeted her and asked her how she was doing (according to myself, she was the 1 to do this first, correct me if I am wrong), and to my surprise I did not get a response from her, at this moment she confirmed my suspicion. I then explained to her why I was there, and again, without hearing me out she already tells me that she cannot help me because of documents I don't have and already she tells me that I brought the wrong decoder (not knowing that I was there on the 07/03/2023 and I was already told about the requirements, which I had). It was at that moment where I asked her very calmly to stop giving me attitude and give me the assistance I deserve. To my surprise, this agent became more irate then I was suppose to be and at the top of her voice she started telling me off and eventually told me to go to another agent because she does not want to assist me. Before I walked away to get assistance from another agent, I kindly requested her name and surname, but she refused to provide me with this details (probably realising what shocking service she was rendering).This left me puzzled and leaves me with so much questions about how multichoice deals, treats and handles their regular customers?After receiving such pathetic service, my ask is as follows:
1) Is this what multichoice stands for and is this the service they strive to provide all their paying customers with?
2) Was the consultant in question provided with the relevant soft skills training?
3) After submitting this compliant, what process will be followed to remedy this situation to make sure that other customers does not receive the same service I received today?
4) Can I get a written report on the process and steps that would be followed by multichoice in writing?
5) A personal apology from the agent who provided such pathetic service to myself in the presence of my 3 year old son.The consultant refused to provide me with her details, however she was working from station 3 and I was in the store at 11:52am. Surely this info would be sufficient to trace the agent in question.Your urgent intervention and feedback in this regard would greatly be appreciated.
Regards
Vinchenslo Lamont