Pathetic Service Provider

Pathetic Service Dstv

December month I had an issue that my subscription kept on being disconnected and showing an error of missing a payment. I called and enquired and i was told that my payment wasn’t reflecting immediately but it shows that payment was done on the 26th of November, probably it could be unforeseen mistake from finance department. It was bit frustrating but I understood that human error can happen and I should let it go. Second week of December I got disconnected again and when I called; using my own time, money and energy I was told that someone had paid using my ID number and he had proof of payment that he has submitted hence I was disconnected again because the payment did not belong to me. I was really puzzled because it did not make sense at all, why would a normal person like myself claim to have paid when they didn’t.

I paid cash and apparently this certain gentleman had paid using a card, these stories did not relate at all and the worst part is the consultants were very rude, they would put you on hold for 40 minutes doing nothing to solve your problem, so that you can hang up and give up.

Therefore I was told to go back to where I had paid and ask for reprint so that I can be reconnected again. 1. What ****es me of is that I had paid my account on time but I had to be inconvenienced and suffer so much. 2. Dstv employees are not remorseful at all and they all tell you different story 3. There is no compensation for bad service and inconvenience 4. Supervisors are hard to get hold of and they don’t know anything, it seems like they were not trained on root cause analysis 5. The consultants would never call you back on feedback about escalations they are claiming to do always 6. The Network/signal is quite bad and there’s no accountability of the company.

So Today I decided to pay for reconnection after being cut off because of not making payment date. I totally regret it because nobody seem to understand why my extra view can’t catch signal, it was tested by switching the secondary decoder as the primary and the was picture but it seems like they can’t feed of from each other, with signal. The first consultant tried his bad to assist, the second one decided to put me on hold for 45 minutes and the third one was Wonga around 5pm. Wonga was not remorseful, she had an attitude and she would also keep quiet, I had to keep on asking if she was there and why did she keep quiet. I asked Wonga to call someone who love her job and Enjoyed assisting customers. She was quick to do that and she just left me hanging on hold for about 20 minutes and as we speak my problem has not being resolved.

We call using money and time but it seems like your employees do not care at all. I don’t think February I would still be using your services because they are pathetic, this company has no remorse, has no compensation policy and it has no accountability at all.

Pathetic Pathetic Pathetic