Pathetic Service Provider

I am disgusted at the quality of service provided by Multichoice. We app**** for the Price lock deal 18.12.2021. We were informed that it would take 7 to 14 days for the decoder to be delivered and then we would need to arrange installation as according to them there are no authorized DSTV installers in Mitchell's Plain (DSTV has a branch in Westgate Mall that does installation). We called a week later to follow up on the progress and was informed that the address was captured incorrectly and therefore not delivered. The query was then escalated with a turnaround time of 1 to 24 hours. This escalation was done on the 28th of December, it is now the 8th, and no call or feedback received as yet. We called again yesterday the 7th and was again informed it would he escalated with a turnaround time of 1 to 24 hours. It is now 4 hours after the 25 hour period expired and we have not received any communication at all, not even an sms to confirm the escalation with a reference number. This is the type of customer service provided to customers paying more than R1000 a month to a service provider. I am still waiting for anyone in authority to even acknowledge our request. This is pure **** service from a company charging so much for their product.