1 reviews | Active since May 2011
pathetic service overbilling
I've paid 449 for the decorder on the 28 Sept, & it was only active the following day after numerous calls and a post on hellopeter, today my decoder has a message that I'm owing. The same query I had the last time that was attended by grace when I complained about the service from Mandlakazi enquiring if you charge me prorata its not possible after the disconnection on the 7th day of the month I'll owe R434 07/10/2013. Can someone please tell me why am I disconnected this time around. Everssince my queries last year noone bothered to contact me and address this concern. This is pathetic does multichoice ever investigate these quieries...how is it possible after paying that I'm disconnected. You have charged me 449 from the 28th. Sept to the 06th October.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tried to phone you to assist with your billing query without any success.
Please be advised that according to our records you have two active subscriptions on your account.
Should this not be in order please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We have tried to phone you to assist with your billing query without any success.
Please be advised that according to our records you have two active subscriptions on your account.
Should this not be in order please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert