Pathetic service over and over again

Getting pathetic service seems to now be a norm from DSTv. On Sunday the 14th of February, one of the decoders stopped working and was constantly just scanning. I dismissed this thinking it some technical issue that will somehow sorts itself out. I pay for my services on the 15 of every month and the message I had received from Multichoice was to pay by the 16 of February. On the afternoon of the 15, I paid for my account. The following day on the 16, the decoder was still scanning itself. On the 17, I decided to make a call to Multichoice. To my dismay, the consultant tells me that it’s acting that way because it’s shows that I last paid in January. What utter nonsense is this! My payments are clearly 15 of every month so why did the service stopped on the 14??? So this means I’m paying full for a service that I am not getting. Secondly this is BS that you ask me to send proof of payment so that you can be able to locate the payment. I used the Multichoice bank approved account and it showed clearly that the funds were cleared by the bank. Why does it have to be my problem that you cannot locate payment I have made that has a reference number. Clearly your systems are ****ed and you have to clean that mess. Today is the 20th and I am still waiting for the service that I have paid for which I was told takes 24 hours to be cleared. Imagine I pay on time and get to be told such nonsense. Already the 7 days I have fully paid for has not been delivered due to your pathetic services. This is. This is not the first time I’m having problems with Multichoice not being able to locate payments and now wants to make it my problem. In December I had the same BS and hope you had sorted your mess cause when I make payment, it’s on you that your systems are able to link payments. I’m hoping to get that money back on the days I was not receiving the service I was not receiving the service I paid for which is from 14 February. In January when I paid the exact same way I had no issue. Does that mean this is the kind of BS I’m going to get every now and then??