Pathetic service or should i say no or useless service

<p>my problem s****ed late last year with my explora catch plus not playing just freezing with no help with customer care I was told to take my decoder in to a mulitichoice agency , they could not resolve issue , I was advised to replace my decoder , unfortunately I had to pay in as it had just expired. I took the new decoder home to my surprise the problem still prevailed. I phoned back and was eventually told that the problem is on DSTV side. I asked for a refund of my money payed in for o reason and emailed proof of payment with numerous calls and promises by call center nothing happened , I even pit this on hello peter and was promised a call with 48 hours months have passed and no phone call. The problem has s****ed again last week 05/05/2016 with the catch up , I tried calling the call center , they tried with no solution, I was promised further feedback and calls . pathetic service , I think its time to cancel , why pay for no service , what's the point</p>