Pathetic service once again!!!

I have an Explorer and a dual view PVR decoder linked and last night my TV2 on my PVR was suspended. This is the second time this has happened this month and the 5th in 3 months. So last night I called the call center and had to wait for more than 8 minutes before my call was answered. The consultant was rude and could not fix the problem. Then after 16 minutes the call was dropped. I then called back and this time I had to wait even longer before getting through to a consultant. This consultant made me check and disconnect everything and after a while my TV Link was disconnected and this caused my remote not to work anymore. So now my TV2 is still on Standby and my TV Link is disabled. Then after trying for 5 minutes to undue everything, the consultant tells me to hold on he's just going to check something else. I then was placed on hold for and after more than 7 minutes my call was dropped. This call was 34 minutes and the previous call 16. This is really PATHETIC! I pay R850 every month for this kind of service.