PATHETIC SERVICE ONCE AGAIN

<p>On 28 feb we moved to Langebaan permanently. i contacted dstv to change my address, as well as remove my hd pvr and replace with explorer and two additional decoders. All went well with that, and before i ended the call, i asked the gentleman to assure me that my debit order was still in place. He assured me that everything was in order. I contacted them again on 2 March to query whether my debit order had gone off. i was informed that there is no debit order in place. My husband is account holder, but debit order is in my name, and when it was activated years ago, all documentation was provided and everything was in order. Now I get told that I must resend all docs as i am not the account holder. I then said that all my docs should be on system. They then tell me yes they have docs but not letter of authority. When I ask why it was activated in first place with no letter of authority, i get no response. I spent 20 mins on phone asking them to reinstate debit order, which they are not willing to do and now make their mistake my problem. They promised to phone me back, but that hasnt happened. I am not filling in anymore forms and travelling 140kms to service centre to sort out their mess. Everytime I contact dstv with some issue, its a total nightmare. We are seriously considering cancelling our subscription as their lack of service is a joke. The staff are not trained properly and lie to the client, or they cannot assist you. no one in my household wants to phone them because everyone knows that the simplest request turns into a nightmare. they are not prepared to assist from their side, the client is always wrong. Pathetic, pathetic, pathetic!!!!!!!!!</p>