Pathetic service of DSTV

I can't begin to explain the bad, pathetic service I've received from DSTV. My service went off on the 27th October 2019 at 10:00am and at 20:15 on 28th October 2019 I'm still trying to get my service connected. I checked my cellphone and I've spent two hours on the phone with DSTV customer service trying to connect service. I tried upgrading which couldn't be be done and I get charged R58. 33 for them trying to upgrade. I went out in the rain to go pay it and still no service. Customer service advises have this s**** of getting rid of customers by keeping them on hold for more than 10 mins till you end call. No one calls you back. I even tried calling price lock department thinking I was on price lock and that might be the gerrir when upgrading and then the craziest thing happens the so called manager says that the customer services advisor don't know what they doing and also shifts responsiblity. After I explain to him that his the manager and I would expect him to take action and be a manager. He replies by saying he will get the right people to call me immediately. That was at 13:00 today and it's 20:30 now. This complaint does begin to express how upset I am. Going for day 2 with no service and I over paid before my bill is due, but seems no one cares. And they ask why they loose so many customers.