Pathetic service (nothing has changed)

Why have a self-service app if it never works? All i want to do is switch from main account to holiday home. But always "package is incompatible". So you have to phone the call centre and hold for 30 minutes just so they can muck it up by activating ALL the decoders and charging double. Every time!! Now they say the system won't allow to disconnect the holiday home to fix THEIR error until two days have passed. So of course, the main account gets billed for that. Pathetic service!! No wonder premium subscribers are cancelling in their droves. Wake up DSTV. For almost a grand a month, surely you should understand the definition of customer service?