PATHETIC SERVICE(NO TELEPHONE ETIQUETTE)
Please go and listen to the call I made to you guys,<br> <br> Time :Round about 19:00<br> Date:15/10/2015<br> Duration :22mins:41secs<br> <br> Absolutely pathetic,best part of this is that I manage Call Centres for a living.<br> <br> Lets see how long you take to resolve this.
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DStv (MultiChoice)'s replyOfficial
29 Oct 2015, 12:11Hello Fenton.Narrine,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We currently investigating your concerns as to the lack of professional service you received from our consultant.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We currently investigating your concerns as to the lack of professional service you received from our consultant.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply29 Oct 2015, 12:11
Official
Hello Fenton.Narrine,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We currently investigating your concerns as to the lack of professional service you received from our consultant.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness. We currently investigating your concerns as to the lack of professional service you received from our consultant.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile