1 reviews | Active since Mar 2010
Pathetic Service - No Response from CEO as well
I have had endless issues with Multichoice. Over R 2 300.00 extra was debited from my account....still waiting for my money that was promised over 2 weeks ago. Facility not working from August 2014....Dealt with call centre staff, supervisors who made promises to call me back in August 2014 and i am still waiting. Dealt with Riaaz who is the call centre manager and made all promises on how issue will be sorted...Guess what no change. Dealt with Manti - called her on *** from CEO escalations and promises made once again....guess what no change. Requested to speak to the CEO toady and was advised Mark Reiner will call...guess what no change. It's amazing that from agent level to the CEO we receive consistent poor services and broken promises. At least they are consistent. Looking at the complaints on hello peter shows that they have impacted thousands of people. I will encourage all my family, friends and colleagues to rather use online services that DSTV....Wow what a company to support in a country like ours....Not holding my breath that this will be sorted after posting on Hello Peter. Can't even give the issues and amount of money multichoice has cost me....not enough of
Reference is made to our telephonic conversation.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We will process the investigation on your account with all the information you have provided and feedback to you by Monday, 02 Feb 2015 at 14h00.
We apologise once again for the poor service you have received. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Reference is made to our telephonic conversation.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We will process the investigation on your account with all the information you have provided and feedback to you by Monday, 02 Feb 2015 at 14h00.
We apologise once again for the poor service you have received. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel