Pathetic Service _ Mutlichoice Monopoly is killing us!!!!

We experienced an error of E76 TV2 on the 2nd TV. On the same day 9/9/2020 we called the call centre around 15h30 and got assisted by Khanyisile Khumalo gave her our card number (***) who really wasn't helpful. she told us to take our decoder to the nearest walk-in center. We did so on 10/9/2020 and assisted by Emile at Greenacres centre, who informed us that Khanyisile disconnected our Premium subscription and he was unable to reconnect it and we should call the call centre for reconnection!!!!! If there was another service provide we would jump ship immediately as Multichoice really does not know how to treat their long standing customers. You'll rue the day when a competitor arrives. We will NOT pay for the days you have disconnected us.