Pathetic Service / I am now inconvenienced

Good day, I called DSTV a few times over the past few months and I am appalled by the inconsistency in information provided. I was told that my Price Lock would end in July, I made my last debit order payment on 25 July and now I want to upgrade my package. Every time I call I get different feedback from the *********** agents. I also received an sms on 18 July stating that my contract would end in 7 days, however when I called the call centre on 26 July at 10am I was told that I could only upgrade on 25 August. Why then would I receive an sms saying my contract would end in 7 days? Can someone please call me with proper feedback. Thanks