Pathetic service, gang-ho behavior by consultants

Was disconnected because their system erroneously gave me a discount, so I had to pay the fee and a prorata fee for the remainder of the month. Yesterday I was disconnected again, well, somewhat partially because I could still watch some channels. The problem here is that the reason to disconnect is that part of my payment was “reversed” so that I now owe them the whole fee for the current month.

Now Ayanda Ngobeni and some two other consultants waste my airtime asking questions to confirm information about previous payments without any intention to assist. He unashamedly confirms he has no intention to reconnect the other channels, he’s just asking questions to waste my airtime.

I’m denied my statement from 2016 when I raise a number of irregularities throughout this period. Who is their regulatory body? These abuses must be reported.