Pathetic service from your agents

On 22nd October I communicated with Connie viat live chat i requested disconnection on my dstv. Indeed my Dstv was not working however r409 was taken from my bank account on 26 October and aslo 28 December 2021. 29 December communicated with Vusi on live chat to assist with this issue and he said my account is active and i asked him who acti ated this account as i have requested cancellation since i am not using DSTV im livestreaming. He then said he cancelled it and sent a request for refund and this would tame 72 hours. Still nothing happened. I phoned on 06 January spoke with Phumeza she said she is assisting however i need to put back my payment term to debit order not cash as she is unable to assist. She gave me a reference. On 14 January phone and spoked to Nothando she said shes assisting as the refund was not captured. I waited for more than 20 minutes on the line where i kept on shouting her name to see if she is still with me. She kept quiet but i could hear that someone is typing. Im not sure if that is what you teach you agents in a way to treat us when we want our monies back. Please pay back my R818. what an inconvenience just because people are not doing their work. Such pathetic service.