pathetic service from Vuyuo though we pay high subs

Today at approx at 6:30pm I called the supersport call center and spoke to Vuyuo who is very rude and unhelpful.. He refused to give a message to his supervisor Amanda or her email address. Previously I spoke to his previous supervisor who I complained about Vuyuo service and he also give similar service to other customers apparently. How can Multichoice have such a person work at the call centre that frustrates, unhelpful to customers. When i told him I will log complaint on Helopeter he says go ahead it no problem for him. We pay so much for monthly subs but get pathetic service.