Pathetic service from Multichoice to cancel season recording

Tried to cancel my season recording of Afrikaans News when it was still in the 6.30 time slot. Agents in the call center too untrained to assist. I was told to visit a Multichoice branch as the poor agent unfortunately had no idea what to do to assist me. Wasting my time and money: yet super quick to accept my payment monthly. They should try employing people who are trainable and actually awake when they are at work.