Pathetic Service from Multichoice

Been a client for over 16 years… took out a new contract last year and was set on a price lock… calling in to the customer care to resolve an issue created more issues. My billing now has extra charges, subscription to insurance I haven’t authorised and Namola which I’ve cancelled 4 months ago…

I have called into the call centre over 15times this month to rectify the billing because my service keeps getting disconnected due to errors on their end, spoken to 4 manager, 2 supervisor’s and multiple call centre agents and keep getting promised the issue will be resolved, billing will be corrected and services will remain active as the fault is on their end. To this day I have empty promises, promises that someone will get in contact which they never do, promises to rectify which never happens.