Pathetic service from Multichoice

I am disgusted with the service and treatment received from Multichoice. I paid for my DSTV account on Saturday evening, only having to wait to get reconnected after i eventually called late Sunday afternoon.

Today, I wake up, only to realise my services has been disconnected again - after calling the contact centre, the agent explains the last payment received was on 03 May, which was completely inaccurate. After placing me on hold for 20 minutes, i received a pathetic apology and an explanation that my services were turned off "unfairly". Furthermore, i expressed my dissatisfaction and asked the agent for an email address because i was far from happy based on my experience, only to send an email and minutes later, get a pop up in my mailbox that the e-mail was undelivered, because the email address does not exist. There is no better word than disgusting, if you ask me!!!!!!!!!!!!!