Pathetic service from Multichoice DSTV

In May 2021 we entered into a 24 month price lock contract with DSTV where we took a premium subscription of R829 with Explorer Ultra, and paid an annual subscription, which is supposed to last until April 2022. To our dismay, last night, our subscription was suspended due to owing R121.00, and on closer inspection, we discovered that we were being over and double charged for additional subscriptions we have not agreed to, and after speaking to a consultant for more than an hour, we were cut off. When we called back, we got a different consultant, who also got cut off. Mind you the second consultant promised to call back should we get cut off, but we have received no call back at all. From the R829 price lock amount, we are being charged a R1000 and more. And it so happens that the R121.00 owing is only due on 1st December but yet we are disconnected. Out of frustration, we have paid the R121 but the service is still not restored even though we got an acknowledgement of payment.

To say we are annoyed is an understatement. This double invoicing has now reduced the annual payment, with still 5 months to go. Mxm