Pathetic service from Multichoice DSTV

Worst service ever!!!!!!!!!! I app**** for DSTV price lock in November 2020 and was promised a new Explora decoder but to date no progress have been made. I called the DSTV customer care line over 11 times and spoke to more that 11 different consultants and 1 manager, Herriette. Herriette promised to contact me back but to date she hasn't and I am unable to get a hold of her as the consultants are not allowed to give out the managers contact details. On more that 1 occasion I was told that the decoder was delivered to me in Bryanston and when I requested the consultants to confirm my address captured on their system they confirmed that I actually live in Kempton Park. What a surprise! My customer number is ***4, I would like to challenge ANY MANAGER working at DSTV to contact me and prove me wrong and/or to try and change my view of the horrible and pathetic service received from DSTV from November 2020 to date. It is pathetic that I have to contact DSTV and follow up with them in order to give them business. You hang on for minimum 15-20 minutes just to be told that your decoder has been delivered to the incorrect address and you are denied the opportunity to speak to a manager after numerous escalations and complaints. I just received my tenth reference number for yet another escalation ***5. The only person that ever called me back in this time and the only person that tried to assist me was Keneiloe Mohale.