Pathetic service from Multichoice

I am so frustrated with multichoice. A month ago they called me to say they saw I have an old decoder. Can they provide me with a new one? Because I'm single, I don't need a new decoder and said to the lady several times that I DON'T want a new decoder. In the meantime, a new decoder was being activated on my account. Suddenly my account is suspended. After many calls, email proofs, WhatsApp screenshots (which I had to provide as proof), my service is suspended AGAIN for the third time. There is now an outstanding amount on my account, for a decoder which I did not request, but I have to pay the charges therefor. I have never had such bad service from Multichoice. I PREFER TO CLOSE MY ACCOUNT WITH IMMEDIATE EFFECT, BUT I'M NOT GOING TO PAY AN AMOUNT I'M NOT RESPONSIBLE FOR. Now you ask why multichoice is losing viewers. It's pathetic. I have to wait for a supervisor to call me. How long should I wait? Pathetic...... #multichoice