Pathetic service from Multichoice !!

First of all, I’m a new customer with Dstv and signed up for the price lock deal of R799, I was surprised how quickly dstv did the online application and got me the decoder , it took quicker to sign me up and receive the decoder however I’ve been waiting for 2 days to be activated , every time I call the call center they tell me they don’t activate cos you need to call the price lock team, after calling the price lock team they direct me back to the call center , they have throwing me around in circles and nobody can assist me, it took me so many years to join cos I had doubts of the poor service and overcharging you’ll do to customers , this is extremely evident now.