Pathetic Service from Multichoice.

Good day, I called multichoice this morning (16/09/2019) to be assisted with the resetting of myself service password on their website. Apparently I forgot my password and when I tried to reset it, the system referred me to dstv support as the server was down. So I called multichoice call centre. The 1st agent told me to drop the call and call again because according to her she could not hear me. I dropped the call and called again and the 2nd agent put me on hold to consult. When she returned to the line she told me that I have to log to the website because there was nothing they could do from their side. I asked for support and why Multichoice set up a website without any online support. She sound like a broken record coz she kept on telling me that I should log on the website. And she added that I should keep on trying till it works as there was nothing they could do from their side. What kind of service it that.

Very worried S. Dube