Pathetic service from Multichoice

I have been a client of multichoice for may years and I have now experienced extremely poor service from them as a service provider, In July 2017 my services were cut off due to non payment, as a client on the Price lock feature I am aware that I am responsible for the rental of the service, however the service was not available as it was disconnected from July 2017 to date, In December 2017 upon visiting the Multichoice offices in Umhlanga I was advised that I was liable for payment in excess of R9000 for the price lock subscription. I queried this as I was not provided for a service yet I am expected to pay for this. The Multichoice agents at the contact centre as well as the offices in Umhlanga are very unhelpful and do not know how to deal with customers. On my last visit to the Umhlanga office , after spending hours there I was advised that upon my arrival home my services would be reconnected, however when I arrived home with no surprise I still had no DSTV service. I spent a further 2 hours on the phone with no assistance. After numerous calls and visits to Multichoice I am left at the end of my wits and I need this issue to be resolved. I have never in my life experienced such pathetic levels of service.