pathetic service from multichoice

I am writing of the same mistake multichoice seems to constantly make on my accounts. I had the wrong date package put on the wrong decoder I have called a couple of time and in addition to have been holding for a long time I'm frustrated because I was promised I would be called back and I'm not called back yet. This is pathetic because I am not asking for a favor I am paying for services and not being treated accordingly. <br> <br> FIX THIS MULTICHOICE