Pathetic Service from industry giant

Account was debited with incorrect amount on the 1st of Feb. Filed a complaint on the 2nd and was told there is a 48 hour turn around time. Well guess what it is the 19th of Feb now and still nothing is done and Multichoice still has my money! I have all the email correspondence where I have complained and asked for the situation to be escalated and guess what I just keep getting reference numbers. <br> <br> Absolute no care attitude because they are Multichoice and they can do whatever they want. <br> <br> I have never received such pathetic service from Multichoice maybe its because Netflix is here and they have given up.