Pathetic service from DSTV to new clients

Wow what awful service as a new client to DSTV.. so angry and i have not even been a month with you guys. I activated my account on the 01.04.2018 and at no point was i told on the phone that i would have to pay the pro rata amount before the end of the month. Anyway to make a long story short... I received an SMS to confirm that i should pay R754.00 by the 16/04 and i should dial a USD code in order to get the details to make payment. I dial the code and the system informs me that i have until the 26.04.2018 to make the R754.00 payment therefore it was not paid this weekend and left for month end. Now u guys put the DSTV off and want to charge me a re-connection fee as well like it was my fault that you guys do not communicate properly to your clients. Now i must all of the sudden pay R804.00 plus then the new months subscription. I call you call center today just to receive once again the same pathetic service. You guys seriously need to find a better way to deal with your clients especially when they are spending so much money monthly. I would like to see how fast you handle complaints when the service is already so pathetic.